SYNTENSIA TECHNICAL SUPPORT
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Syntensia is dedicated to delivering world-class technical support - to be known as the worldwide provider of quality support and services which consistently meets or exceeds customer expectations.

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Our Technical Support Engineers are all product experts available via email and the telephone (a single toll free number for our customers in India).

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A Technical Support Engineer will take ownership of a customer’s incident until it is resolved.  All incidents are logged, tracked and followed through resolution.

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Technical Support Engineers are trained on a set of remote access and management tools to assist customers.

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Syntensia Technical Support augments the built-in security that each Syntensia integrated security appliance has including:

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Automated software updates

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Automated software upgrades

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Automated IPS signature updates

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Automated anti-virus and anti-spam rule updates

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Look for planned enhancements to the Syntensia Support website including online knowledgebase and other tools.

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The Technical Support Engineer is your focal point for all your post sales technical support needs.

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Toll Free Access to Technical Support

Syntensia Technical Support is easily accessible via email or the telephone. For our customers in India, a single toll free number is available.

 

Region

Email

Telephone

India

support@syntensia.com

1 800 102 6600

+ 91 22 4236 4444