Syntensia is dedicated to delivering world-class technical support - to be known as the worldwide provider of quality support and services which consistently meets or exceeds customer expectations.

	Our Technical Support Engineers are all product experts available via email and the telephone (a single toll free number for our customers in India).
	A Technical Support Engineer will take ownership of a customer’s incident until it is resolved.  All incidents are logged, tracked and followed through resolution.
	Technical Support Engineers are trained on a set of remote access and management tools to assist customers.
	Syntensia Technical Support augments the built-in security that each Syntensia integrated security appliance has including:

	Automated software updates
	Automated software upgrades
	Automated IPS signature updates
	Automated anti-virus and anti-spam rule updates

	Look for planned enhancements to the Syntensia Support website including online knowledgebase and other tools.
	The Technical Support Engineer is your focal point for all your post sales technical support needs.

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Toll Free Access to Technical Support

Syntensia Technical Support is easily accessible via email or the telephone. For our customers in India, a single toll free number is available.